I spent an hour yesterday responding to a request from a colleague to write a clearer statement defining what level of support academic departments could expect from staff in our Academic Information Services group in maintaining their departmental web pages. She noted, quite correctly, that our service-level agreement (SLA) was a tad mushy when it…
Month: September 2007
Action Verbs–Twitter Style
Twitter: What *are* people doing? :: Now I Have a Blog Too Back in my career services days, we used to spend a lot of time putting together our infamous action verb list for students to use in preparing their resumes. Now Twitter answers the question about what people are really doing as they move…
The Messages We Send
How to Read My Comments on Your Paper Drafts: Every once in a while I read about some educational practice that makes such perfect sense I can can’t help but wonder why everyone isn’t doing it. Steve Greenlaw periodically directs posts in his blog specifically to his students. In a recent post he addresses the…
The Art of Building Virtual Communities
21st Century Collaborative: The Art of Building Virtual Communities Sheryl Nussbaum-Beach, who was a student in the planning class a couple of years ago, has been putting together some extremely valuable posts on her blog. (I loved the news reel clip on progressive education from her post on John Dewey.) This essay on building virtual…